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Jordan Turner () is an experienced 911 operator but when she makes an error in judgment and a call ends badly, Jordan is rattled and unsure if she can continue, but then teenager Casey Welson () is abducted and calls 911. Jordan is the one called upon to use all of her experience, insights and quick thinking to try to help Casey escape and also to make sure the man is brought to justice.
Jordan Turner (Halle Berry) is a 911 operator in the Hive -- the bustling Los Angeles headquarters for emergency operators. Her job is extraordinarily stressful, though the camaraderie she shares with co-workers Flora (Denise Dowse) and Marco (José Zúñiga) helps Jordan to stay sharp and focused during those long nights on the phone. The veteran operator experiences a debilitating bout of self-doubt, however, after making a thoughtless mistake that results in the brutal murder of a young girl at the hands of a sadistic prowler. Six months later, Jordan is taking a group of young trainees on a tour of the Hive when an inexperienced operator receives a frantic call from Casey (Abigail Breslin), a terrified teen who is locked in the trunk of a speeding car after being abducted in a parking lot. Unfortunately, Casey is calling from a disposable phone with no chip, making it impossible for the operator to trace the call. Instinctively taking over the situation, Jordan does her best to calm Casey so that she can provide clues that will help authorities, including Jordans police-officer boyfriend Paul (Morris Chestnut), identify the car and rescue the frightened abductee. With each passing minute the danger grows, and the hope for a happy outcome fades. Meanwhile, when the kidnapper (Michael Eklund) finds Caseys hidden phone, an ominous exchange with Jordan leaves her convinced that hes the same man who killed the other young girl six months prior. Horrified to discover just whats at stake should she fail to save Casey, the haunted operator takes the situation into her own hands, only to realize she may have unwittingly become the killers next victim..
Halle Berry
Jordan Turner
Evie Thompson
Leah Templeton
Abigail Breslin
Casey Welson
Morris Chestnut
Officer Paul Phillips
Michael Eklund
Michael Foster
David Otunga
Officer Jake Devans
Michael Imperioli
Alan Denado
Justina Machado
Rachel
José Zúñiga
Marco
Roma Maffia
Maddy
Denise Dowse
Flora
Ella Rae Peck
Autumn
Jenna Lamia
Brooke
Ross Gallo
Josh
Tara Platt
Female Trainee
Sammy Busby
Officer
Michael Linstroth
Officer #1
Lisa Grady
Forensics Agent
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